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Terms of Service

Last updated: September 7, 2026

Table of Contents

  1. Acceptance of Terms
  2. Description of Service
  3. Eligibility
  4. Account Registration
  5. Acceptable Use
  6. Payment and Billing
  7. Intellectual Property
  8. Data and Privacy
  9. Disclaimers
  10. Limitation of Liability
  11. Termination
  12. Governing Law
  13. Changes to Terms
  14. Contact

1. Acceptance of Terms

By accessing or using MailPulse ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you ("User", "you") and MailPulse ("we", "us", "our").

2. Description of Service

MailPulse provides email deliverability monitoring and analytics for Amazon SES users. The Service includes:

  • Real-time email delivery monitoring
  • Bounce and complaint tracking
  • Alert notifications
  • Deliverability reports
  • Email verification
  • A/B testing capabilities
  • Engagement heatmap analytics
  • Direct email sending via SES

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Eligibility

You must be at least 18 years old to use MailPulse. By using the Service, you represent that:

  • You are at least 18 years old
  • You have the legal capacity to enter into these Terms
  • You are not located in a country subject to U.S. sanctions
  • You are not on any U.S. government list of prohibited parties

4. Account Registration

To use MailPulse, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Acceptable Use

You agree NOT to:

  • Use the Service for any illegal purpose
  • Send spam or unsolicited bulk email
  • Violate any applicable laws or regulations
  • Attempt to gain unauthorized access to the Service
  • Interfere with or disrupt the Service
  • Reverse engineer or decompile any part of the Service
  • Use the Service to harm others or their businesses
  • Resell or redistribute the Service without written permission

You are responsible for ensuring that your use of MailPulse complies with all applicable laws, including email marketing regulations (CAN-SPAM, GDPR, etc.).

6. Payment and Billing

Free Plan

The Free plan is free forever with limited features and usage. No credit card required.

Paid Plans

Paid plans are billed monthly or annually. By selecting a paid plan:

  • You authorize us to charge your payment method
  • All fees are non-refundable except as stated in our refund policy
  • Prices may change with 30 days' notice
  • You can cancel at any time; your plan remains active until the end of the billing period

Refunds

We offer a 14-day money-back guarantee for new paid subscriptions. If you're not satisfied, contact us within 14 days of your first payment for a full refund.

Overdue Payments

If payment fails, we'll retry for 7 days. After that, your account downgrades to Free until payment is resolved.

7. Intellectual Property

MailPulse and its content, features, and functionality are owned by MailPulse and protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the Service for your personal or internal business purposes.

You may not:

  • Copy, modify, or distribute the Service
  • Use our branding without permission
  • Create derivative works based on the Service
  • Remove any proprietary notices

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key points:

  • You retain ownership of your data
  • We will not sell your data to third parties
  • You can export or delete your data at any time
  • We implement industry-standard security measures

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We do not warrant that:

  • The Service will be uninterrupted or error-free
  • The Service will meet your specific requirements
  • The results obtained will be accurate or reliable
  • Defects will be corrected

You use the Service at your own risk. We are not responsible for any damages arising from your use of the Service.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAILPULSE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, data, or business opportunities
  • Damages resulting from your use of the Service
  • Damages resulting from any unauthorized access to your data

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Termination

You may terminate your account at any time by:

We may suspend or terminate your account if:

  • You violate these Terms
  • You fail to pay fees when due
  • We are required to do so by law
  • We reasonably believe your use poses a security risk

Upon termination, your data will be retained for 30 days, then permanently deleted.

12. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved in the courts of the United States.

13. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes via email or prominent notice on our website.

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Contact us: